A friend dropped me some lines and a link to his new business website. He runs a small but well know food and wine shop in the heart of Tuscany. I won’t say much on the website and the disputable price he was charged for it. But the lack of basic interaction principles made me think on the role of IxD in Italy.
The majority of people who have a vague idea what we are talking about, still believes interaction design is web design. Some others have heard of usability and tend to use this word as much as they can. The truth is almost all clients, tech people and unfortunately many designers (this hurts me the most) still have difficulties defining how I earn my money.
It happens in many countries; true! But explaining what I do, is getting easier in the US, Northern Europe and recently Asia; so, why is Italy always the last to get things? Maybe it’s our traditional laziness; the lack of innovation and investments (!); the impoverishment of our universities; or the fact that none of us -few Italian interaction designers- make a real effort to promote, consolidate and push this job beyond the boundaries of ignorance.
The immediate consequences of this missing culture are low quality products and services; and a diffused mistrust in IxD as an improvement for experiences (for users) and incomes (for business). And the paradox is that a growing number of artful agencies use the expressions interactive/user experience/interaction/usability/interface/blah blah blah, just to sell better branding and advertising skills -or no skill at all. The result is -when present- a distorted idea of IxD.
Today, though rare oasis of happiness in the academic and professional world exist, the best Italian designs often come from smart visual and web designers: people with an eye on interaction issues but not fully trained for that.
So, who are the Italian cool IxD people and studios? Where is the hope to achieve the role we should have in the design process? Should we raise our voice? Would a register that defines the differences in similar disciplines and that admits only certified professionals help? Why are online communities and groups on IxD failing?
To tell you the truth I’ve seen a few things changing in the last years; but, for the time being, I still see seeds that sprout in the desert and then are carried away to enrich other lands.